Help Desk Technician II

R.K. Black, Inc., an Oklahoma City-based office technology company providing solutions to businesses throughout Oklahoma and Kansas, is seeking a full-time Help Desk Technician II to serve at our Oklahoma City location.

The Help Desk Technician II provides exceptional support for our clients, quickly identifying and resolving software, connectivity, and network issues.With your solid understanding of applications, networks, and systems you’ll administer corporate IT systems and backup systems. At RK Black, we focus on delivering an outstanding client experience and we need you to make that happen! Sound like a great fit? We’d love for you to learn more about our growing Network Services Team---read on…...

Requirements 

• Associate degree, Bachelor’s degree preferred
• Two years of industry experience or equivalent military experience
• Minimum of CompTia A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire
• Proficient in Active Directory, Office 365, Windows Desktop OS (up to the most recent version), Windows Server OS (up to the most recent version), Network connectivity, Wireless Connectivity, and Network Security
• Experience with and usage of various applications, including PowerShell, SSL Certificate, Security, both virtual and physical server environments, back-up solutions and data restoration, and phone system implementation and management
• Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
• Email Management
• CCNA or similar experience a plus
• Valid Oklahoma Driver’s License and clear driving record

The Job 

• Front-line Customer Service Representative for RK Black
• Provide end-user technical support on all hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues
• Contact clients (by phone or through ticketing system) to gather information needed for effective equipment installations
• Manage, administer, and maintain corporate IT systems including, but not limited to:
  • Virtual Servers
  • Microsoft Domain and Active Directory Environments
  • Routers
  • Switches
  • Wireless Access points
  • Firewalls
  • VPN connectivity and SASE solution
  • VoIP phone systems
• Management of anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
• Able to quickly learn and support line of business applications
• Work with existing hardware/software vendors for issue resolution
• Document all time within our ticketing system (in real-time), ConnectWise Manage, and keep service tickets updated in real-time
• Maintain backup systems to ensure all data is protected
• Achieve and exceed established activity standards (service calls, response times, etc.)

Qualities Required 

• Represent R.K. Black, Inc. with the utmost integrity 
• Excellent critical thinking skills, able to quickly identify issues and implement resolutions
• Possess exceptional organizational skills and time, calendar management skills
• Able to multi-task and prioritize effectively
• Work under moderate pressure created by deadlines and work volume
• Personify friendliness and exhibit ability to get along with others
• Demonstrate a desire to learn new skills, and a desire/urgency to accomplish tasks
• Possess the interpersonal skills necessary to communicate effectively with all levels of vendors, associates, and clients.
• Communicate clearly in verbal and written English

Physical Requirements 

• Able to stand, bend over, squat or sit for prolonged periods of time 
• Able to use hands to handle and feel for objects and controls 
• Able to carry computer equipment and other accessories up and down stairs 

Wage: Commensurate with experience

Benefits: Available first of month following 2 full months of employment - Health, Dental, & Vision Plan, 401K 

Start Date: Immediately

Submit application and resume. Please note: In order to be considered for this position, you must submit a resume with your application.