Dispatcher

R.K. Black, Inc., an Oklahoma City-based office technology company providing solutions to businesses throughout Oklahoma, Kansas & Missouri, is seeking a dispatcher to serve in the Oklahoma City metro area.

Want to be part of a fun, growing team? We’re looking for engaging associates who share our focus of delivering tremendous client care consistently. The ideal candidate should be comfortable working independently and have excellent communication skills … dispatchers provide clear & timely communication with clients, field techs, service managers & team associates and help enhance our reputation of being easy to do business with. This role serves as a vital communications link between our clients and our field team.

The Job

• Front-line Client Service Representative … answers incoming calls in a friendly and professional manner from clients placing service calls or toner orders, represents RK Black with an “I’m here to help” positive attitude
• Gathers information, creates service tickets and supply orders using industry software
• Follows established procedures to prioritize service requests and assign appropriate technician
• Resolves common software and hardware issues for copy/print/scan devices
• Invoices billable service calls, enters closed call information
• Ensures service calls are handled promptly & effectively, escalating priority calls appropriately  
• Responds to all communication from clients, co-workers and managers in a timely manner
• Enjoys providing excellent client service and helping build a positive, fun work environment

Qualities Required

• Friendly personality with a desire to help others
• Organized, able to multi-task and prioritize effectively
• Strong ability to accomplish tasks set before him or her
• Has effective communication skills for interacting with clients, colleagues & managers
• Team player, able to work under moderate pressure created by deadlines and work volume

Education & Work Requirements

• College Degree preferred; high school degree required
• Some technical training/education a plus 
• Call center experience is a plus
• Minimum two years’ client service experience using dispatch software; four years preferred

Physical Requirements

• Can communicate clearly in verbal and written English    
• Able to stand, move freely, and sit for prolonged periods of time.
• Able to use hands to operate a phone, computer, copier, filing system, etc.
• Well groomed, neat, clean professional appearance

Miscellaneous

• 8 to 5 Monday through Friday – in office (not eligible for remote work)
• Competitive pay, full benefits offering, fun place to work … you make a difference!

Wage: Commensurate with experience

Benefits: Available first of month following 60 days of employment. Health, Dental, Vision, and 401K

Start Date: Immediately

Submit application and resume. Please note: In order to be considered for this position, you must submit a resume with your application.